Privacy Policy
Introduction
Welcome to https://ai-it-support-assistant-for-technical-troubleshooting.laneexplorer.com (hereafter referred to as “AI IT Support Assistant,” “we,” or “our”). We are committed to protecting the privacy and data security of our users. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws, including but not limited to:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
- Quebec Law 25 on the protection of personal data in the private sector
- The General Data Protection Regulation (GDPR) of the European Union (EU)
- Brazil’s Lei Geral de Proteção de Dados (LGPD)
- California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Colorado Privacy Act (CPA)
- Utah Consumer Sales Practice Act (UCPA)
- Connecticut Data Protection Act (CTDPA)
- Virginia Consumer Data Protection Act (VCDPA)
- South Africa’s Protection of Personal Information Act (POPIA)
Scope
This policy covers all aspects of our website, applications, services, and products found at https://ai-it-support-assistant-for-technical-troubleshooting.laneexplorer.com. Please note that this policy does not extend to third-party platforms, apps, or services accessible through links on our site, as they have their own privacy policies governing data collection and use.
Processing Activities
This Privacy Policy governs your interactions with us when:
- You utilize our applications and services as an authorized user.
- You visit any of our websites linked to this policy.
- You receive communications from us, such as newsletters, emails, calls, or text messages/SMS.
Personal Data Collection
We collect various categories of personal data (hereafter “Personal Data”) for different purposes:
- Account Information: Details required to create and manage your user account on our platform.
- Payment Information: Data needed to process transactions, including payment card details, billing addresses, and payment history.
- Financial Information: Personal financial data used for billing and accounting purposes.
- Purchase Information: Details of products or services you’ve purchased from us, including order numbers and transaction dates.
- Mobile Device Identifiers: Unique identifiers from your mobile device when you use our apps, such as IP addresses and device IDs.
- Location Data: Your geographical location data when you interact with our services.
- Feedback: Comments, suggestions, or reviews you provide to improve our products and services.
- Social Media Information: Personal information shared when interacting with our social media accounts.
- Product Information: Details about the products you use or inquire about on our platform.
We collect this data through direct user input, interactions with our services, and automated technologies, including tracking cookies and similar tools. Additionally, third parties may share Personal Data with us, but they are bound by their respective privacy policies.
Cookies
We utilize cookies to enhance your experience on our site and for analytics purposes. Cookies can be categorized as:
- Strictly Necessary: These ensure basic functionalities of our website, such as login sessions and page navigation.
- Preference: Cookies that remember user preferences and settings, improving your overall experience.
- Analytics: Used to collect aggregate data about site usage, allowing us to enhance and optimize our services.
Users can control non-essential cookies through our Cookie Manager, providing transparency and choice regarding data collection.
Retention and Deletion
We retain Personal Data only for as long as it is necessary for the purposes described in this policy or required by law. Once the retention period expires or upon request for deletion, we will securely delete or anonymize your Personal Data.
Security Measures
AI IT Support Assistant employs robust organizational and technical safeguards to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. We utilize encryption for data at rest and in transit, as well as secure hosting environments and regular security updates.
Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect Personal Data from such individuals. Parents or legal guardians should ensure their children use our platform in compliance with local privacy laws and regulations.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:
- Access to and request for copies of your data.
- Rectification (correction) or erasure (deletion) of inaccurate or unnecessary data.
- Restriction or object to the processing of your data in specific circumstances.
- Portability of your data, allowing you to move or receive a copy of your information.
- Right to withdraw consent for data processing at any time without affecting the lawfulness of prior processing.
- Right to complain to relevant supervisory authorities and seek legal remedies.
To exercise these rights or have any data-related queries, please contact our Privacy Team via email at contact@ai-it-support-assistant-for-technical-troubleshooting.laneexplorer.com or through written correspondence to the address provided below.
Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified on our website, and updated policy versions will be made available upon request.
Contact Information
For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please contact us at:
Email: contact@ai-it-support-assistant-for-technical-troubleshooting.laneexplorer.com
Address: [Provide the physical address]